Customer Service
We are excited to introduce our new customer service via WhatsApp. From now on, you can easily and quickly get in touch with us!
- Always available - Our service is available 24/7, with a guaranteed response within 24 hours.
- Fast and discreet communication – No waiting times, just a direct tailored solution.
- Visual support – Share photos, videos, or questions for even better service.
- Personal contact – A professional and accessible experience, tailored to your needs.
We pack our bonsais with 99% plastic-free materials to contribute to climate goals. The paper and cardboard we use are FSC certified and easy to recycle♻️
- Free shipping from €50,-
- 60 days bonsaiwonder warranty
- Sustainably shipped in a beautiful box
Delivery times (ordered before 08:00)
- NL: Orders are delivered within 1 working day/Saturday.
- BE: Orders are delivered within 1 working day.
- DE: Orders are delivered within 2 working days.
- FR: Orders are delivered within 2-3 working days.
- AT: Orders are delivered within 3 working days.
- DK: Orders are delivered within 2 working days.
- LU: Orders are delivered within 1-2 working days.
We offer a 60-day warranty on our bonsais because we are confident that we only sell healthy bonsais. It is important that you contact us within 14 days of receiving the bonsai so we can assist you with its care. Often, the issue is not with the bonsai itself, but with how it is cared for. Read here for more information about the warranty.
Are you looking for a specific bonsai (type) and don’t see it on our website? Send us a message and we will assist you!
We actually have many more Bonsai that are not listed on our website.